Our Operation System
Hidroser employees make a difference in the sector with their outstanding service approach and creative solution suggestions.
Hidroser is the leader in the sector with its experience exceeding 25 years, extensive knowledge and outstanding service approach. Hidroser has reached the highest level in terms of the quality of the products and services provided with close follow-up on technology thanks to its modern management approach and dynamic, strong and experienced workforce of 140 employees, gaining an exclusive position in the sector.
Planned organization of the departments within Hidroser and proper provision of internal communication are the key points in customer-oriented approach and fast provision of high quality products and services. With the objective of customer satisfaction, you will find below the operation of some of our departments ensuring the provision of best services for our customers.
Project and Sales
The project group under the roof of Hidroser consisting of nearly 30 young and dynamic engineers who are experts in their subjects attempts to serve our customers with highest quality with project designs and system solutions delivering their knowledge and experience as well as product sales.
The project group of our company continues to have a part in the success of our customers through customer communication established thanks to its customer-oriented approach and added value created in consequence of correct solution suggestions.
When combined, the global knowledge, experience and product quality of Parker Hannifin Group and the synergy of Hidroser’s young and dynamic team address the expectations of our customers in search of perfect solutions.
Design and Manufacturing
Hydraulic power units, central lubrication units, hydraulic blocks, standard and custom-made hydraulic cylinders are designed by our experienced team using Solid Works, the 3D solid modelling software. The design department directs the production process with zero errors by CAD and CAM programs; defect-free product manufacturing in a very short time is enabled through the use of modern CNC machines for machining and it is possible to perform all functional, pressure and leakage tests of the hydraulic systems produced thanks to the custom-developed test system. Such solidity of the infrastructure of our production unit serve as the evidence of our current position and high quality service approach. The manufacturing group consisting of machining, welding, painting, assembly and test units performs its activities with the power gained through experience, dynamism and a healthy infrastructure.
Hidroser provides support for its customers through the assembly and commissioning process for each system it manufactures. Furthermore, the maintenance and repair services following the commissioning of the system and components are performed on-site by After Sales Services Group. Serving each customer with the same quality at every stage with respect to production, assembly, commissioning and after sales services, our company has put its signature under many significant turnkey projects through this approach.
Accurate and fast procurement of our customers’ orders is of prime importance for us.
Our inside sales department where domestic and foreign purchase, export, stock control and shipment activities are performed continues its works using up-to-date methods for the provision of outstanding service and healthy information for our customers. Customers are provided with the support they need in the best way through the modern software used by the department.
Keeping more than 6.000 types of materials within hydraulic, pneumatic, fittings and filtration product groups in its stocks, Hidroser's Istanbul Headquarters performs stock control through custom-developed computer softwares.
The system is operated and man-made faults are minimized by the coordinated work of the stock control and shipment unit which is one of the units included in the order follow-up and sales support department within our company with other groups.
Continuously following the developments in the sector, our company prepares its team to the new era through the seminars provided in the training room for 40 persons. Hidroser also arranges General Hydraulics Training Seminars for companies in order to support the improvement of our customers on hydraulics. The existing systems of companies are analyzed, their requirements are designated and company-specific training programs are then implemented. Furthermore, a more detailed examination of the subjects is enabled through Advanced Hydraulics Training.
Basic Hydraulics Training Subjects
- Basic Principles of Hydraulics
- Symbols of Hydraulic Components
- Hydraulic Fluids
- Hydraulic Tanks and Accessories
- Hydraulic Pumps and Control Systems
- Hydraulic Valves
- Hydraulic Motors
- Hydraulic Cylinders
- Hydraulic Filtration Technologies
- Hydraulic Accumulators and Applications
- Hydraulic Tube Fittings, Hoses and Fittings
- Hydraulic Circuits and Project Application Examples